Address: 18 Malibu Circuit, Carrum Downs
Email Us: hello@boutiqueretailer.com.au
Phone: (hel) lob-outi
All Boutique Outdoors Products
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Boutique Outdoors offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing a replacement product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
Customer Service Policy
Boutique Outdoors is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within to arrange an agreeable alternative item or a full refund.
Shipping and Delivery Policy
Our Free Shipping policy assured that orders are delivered Australia wide with tracking information available to the customer.
Orders are dispatched from our warehouse within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer and are subject to delays.
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